Contact Us
Our Commitment to Customer Support
At Kinzo Bingo Joliette, we understand that your satisfaction with our services is paramount. We're dedicated to providing you with the support and assistance you need, whenever you need it.
Customer Support Availability
Our customer support team is available Monday through Friday from 9:00 AM EST to 5:00 PM EST, excluding public holidays in Québec, Canada. During these hours, feel free to reach out to us for any questions or concerns regarding our services.
Live Chat Support and Email
While we don't have a live chat functionality directly integrated into this platform, you can contact our support team through the email address provided below.
We strive to respond to all inquiries as soon as possible. Please allow up to three business days for us to get back to you.
Help-Centre Access
If your question or concern is about a general service issue, it may be answered in our Help Centre, which can be accessed by clicking on the "Help" tab at the top of any page within this platform. Our Help Centre includes an extensive library of FAQs and troubleshooting guides to help you with common issues.
Multilingual Support
While we primarily operate in French for customer support, many Loto-QC communications and help resources are also available in English. We're committed to ensuring that all customers have equal access to our services and assistance.
Technical Issues
If you encounter any technical difficulties or need troubleshooting assistance, please contact us through the email address provided above, detailing your issue as best you can. Our support team will be more than happy to help resolve the problem as quickly as possible.
Responsible Gambling Assistance
We recognize that responsible gaming is an important part of our mission. If you're struggling with problematic gambling behaviors or would like advice on how to manage your play, please visit the Aide Jeu section within this platform (available in French and English). It provides comprehensive resources and support for players.
Complaint or Dispute Guidance
If you have a complaint regarding our service or policies, we encourage you to contact us directly through our email address. We appreciate feedback from all customers and are committed to addressing concerns as efficiently and fairly as possible.
Communication Response Expectations
We aim to provide timely responses to all inquiries. However, please note that response times may vary depending on the complexity of your issue or during peak periods.
Account-Security Assistance
For any questions regarding account security or management, you can reach out through our email address for assistance. We're here to help ensure your online experience is safe and secure.
Mobile and Desktop Support Accessibility
Our platform is designed to be accessible across various devices, ensuring that you have a seamless user experience on both desktop computers and mobile devices.
If we've missed addressing something specific or if you need further support beyond what's covered above, don't hesitate to reach out. We're here for you.
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